Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when applying for a Malaysia Digital Arrival Card (MDAC), including:

• Personal Information: Name, date of birth, gender, nationality
• Passport Information: Passport number, expiry date, country of issue
• Contact Information: Email address, phone number
• Travel Information: Arrival date, flight details, accommodation address
• Health Declaration: Symptoms, contact with infected individuals
• Payment Information: Credit card details (processed securely through Stripe or WeChat Pay)

2. How We Use Your Information

We use the information we collect to:

• Process your Malaysia Digital Arrival Card application
• Communicate with you about your application status
• Send you the completed MDAC via email
• Process payments securely
• Comply with legal and regulatory requirements
• Improve our services and customer experience
• Detect and prevent fraud

3. Information Sharing and Disclosure

We may share your information with:

• Malaysian Immigration Authorities: Required for MDAC processing and verification
• Payment Processors: Stripe and XorPay for secure payment processing
• Service Providers: Third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and updates
• Access controls and authentication measures
• Encrypted data storage

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal and regulatory requirements (typically 7 years)
• Resolve disputes and enforce our agreements

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your information in a portable format
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support@arrivalsmalaysia.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. See our Cookie Policy for details.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Parents or guardians must complete applications on behalf of minors.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

• Email: support@arrivalsmalaysia.com
• Available: 24/7