Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

Arrivals Malaysia uses cookies and similar tracking technologies to improve your experience, analyze usage, and provide personalized content. We use cookies for:

• Maintaining your session and login status
• Remembering your preferences (e.g., language selection)
• Analyzing website traffic and usage patterns
• Improving website functionality and user experience
• Processing payments securely
• Preventing fraud and enhancing security

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as:

• Session management: Keeping you logged in during your session
• Security: Protecting against fraudulent activity
• Form data: Remembering information you enter in forms
• Payment processing: Enabling secure transactions

These cookies cannot be disabled as the website will not function without them.

3.2 Functional Cookies

These cookies enhance your experience by remembering your preferences:

• Language preference: Remembering your selected language (English/Chinese)
• Theme preference: Remembering your theme choice (light/dark mode)
• Form autofill: Remembering information to make form completion easier

3.3 Analytics Cookies

These cookies help us understand how visitors use our website:

• Usage statistics: Number of visitors, pages viewed, time spent
• Performance monitoring: Page load times, errors
• User behavior: Click patterns, navigation paths

We use this information to improve our service. All data is anonymized.

3.4 Third-Party Cookies

Some cookies are placed by third-party services we use:

• Stripe: For secure payment processing
• WeChat Pay (XorPay): For WeChat payment integration

These services have their own cookie policies:

• Stripe Cookie Policy
• XorPay Privacy Policy

4. Cookie Duration

Cookies can be session cookies (deleted when you close your browser) or persistent cookies (stored on your device for a set period):

5. Managing Cookies

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete cookies
• Block all cookies
• Block third-party cookies only
• Clear cookies when you close the browser

5.2 Browser-Specific Instructions

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

5.3 Impact of Disabling Cookies

Warning: Disabling cookies may affect your experience:

• You may not be able to complete applications
• Payment processing may fail
• Language and theme preferences will not be saved
• You may need to re-enter information repeatedly
• Some features may not work correctly

6. Local Storage and Similar Technologies

In addition to cookies, we may use:

• Local Storage: For storing preferences and application data
• Session Storage: For temporary session data
• IndexedDB: For offline functionality (if applicable)

These technologies serve similar purposes to cookies and can be managed through your browser settings.

7. Do Not Track (DNT)

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your privacy choices and minimize tracking.

8. Cookies and Personal Data

Some cookies may contain personal data, such as:

• User ID or session ID
• Email address (in some cases)
• Application reference number

This data is handled in accordance with our Privacy Policy and applicable data protection laws.

9. International Data Transfers

Cookies may transfer data to servers located in different countries. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our website is not directed to children under 18. We do not knowingly collect data from children through cookies. If you are a parent or guardian and believe your child has provided data, please contact us.

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions about our use of cookies or this policy:

• Email: support@arrivalsmalaysia.com
• Subject: "Cookie Policy Inquiry"
• Available: 24/7

13. Your Consent

By using our website, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, please adjust your browser settings or discontinue using our website.